FAQ

Visit our Online Shop to browse our festival food options, select your items, and complete the checkout process.

去我哋嘅 網上商店 瀏覽食品，揀中意嘅款式，加入購物車再完成付款程序就得啦！

We follow strict food processing standards in compliance with the UK Food Standards Agency. All our dishes are freshly cooked, promptly cooled, vacuum-sealed, and frozen to lock in the authentic Hong Kong flavors.

我哋依照英國食品標準局嘅規定，所有食品新鮮即煮，快速冷卻後會真空密封再急凍，確保保存地道香港味道。

No, all our food is free from preservatives. For the best taste, please consume it within 14 days of purchase.

我哋嘅食品唔含任何防腐劑，建議喺購買後14天內食用以保證最佳味道。

All frozen food is packed with gel packs inside foam insulation boxes to ensure the temperature stays low. Our delivery service guarantees the food arrives in a frozen state within 24 hours.

我哋會用泡沫保溫盒同冷凍冰袋包裝食品，確保全程保持低溫，送貨24小時內到達，保證食品依然係急凍狀態

Yes! For our frozen food range, we deliver across the UK. Delivery times and fees apply based on your location.

有嘅！我哋嘅冷凍食品支援全英國送貨，具體送貨時間同費用請參考你嘅地區安排。

Once the food is frozen and shipped in insulated packaging with frozen gel packs, cancellations and refunds are not accepted unless there is a quality issue. If you discover any problems with the food upon receipt, please take photos and contact us immediately. We will address the issue as soon as possible.

當食品已經急凍並用保溫包裝寄出後，除非食品有質量問題，否則唔接受取消訂單或退款申請。如果收到食品後發現有任何質量問題，請即刻影相並聯絡我哋，我哋會盡快處理！